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License Registration Support:
86-755-88308993
Installation & Administration Support:
400-882-5683
Or Send Mail to:
support at skybilityha.com
(change "at" to @)
Product list
Skybility HA Basic
Skybility HASilver
Skybility HA Gold
Skybility HA Platinum
Version
V1.2
V2.5
Platform
for ia32
for ia64
for ppc
Buy
Buy
Buy
Buy
Upgrade Protection
Pivotal Patch Upgrade
Yes
Yes
Yes
Yes
Additional Function
Disk Mirror Module
No
No
Yes
Yes
Remote Assistant Service
Incident Quantity
2
10
Unlimited
Unlimited
Email Support
5X9
5X9
7X24
7X24
Phone Support
5X9
5X9
7X24
7X24
Response Time
1 Work Day
4 hours
2 hours
0.5 hours
Application Checkup
Service Quantity
0
0
1
1
On-site Service
Service Time
Detemined By customer
Detemined By customer
Response Time
Within 24 hours in the important cities, arrive the site within 48 hours in other districts
Within24 hours in the important cities, arrive the site within 48 hours in other districts
Service Quantity
0
0
1
1
On-site Installation Service
Service Quantity
0
0
0
1
Service Time
Engagement
Certification Training
People Day
0
0
0
2
Consult Service Support
Application Script Customization
No
Yes
Yes
Yes
Customiztaion Function
No
No
No
Yes
System Availability Optimization
No
No
Yes
Yes
Performance Optimization
No
No
No
Yes